FWD Group announces agreement with Roche for diagnostic-driven health insurance innovation

Manila, Philippines, 07 November 2024 – FWD Group Holdings Limited (“FWD Group” or “FWD”) announced it has signed a cooperation agreement with Roche Diagnostics Asia Pacific Pte Ltd (“Roche”) to leverage Roche’s navify® digital healthcare solutions and advanced diagnostic methodologies for innovation in FWD’s health insurance services in Asia.

The collaboration will span an initial period of three years. It aims to bring to market health solutions at the forefront of modern medicine and healthcare to improve health outcomes for FWD’s customers in a cost-effective way.

Binayak Dutta, Managing Director of FWD Group, said “At FWD, we believe that shifting the emphasis from a reactive to a proactive healthcare model is critical to giving our customers the best opportunity to celebrate living. The integration of advanced diagnostics technology into the healthcare ecosystem can improve patient outcomes in ways that we’ve never seen before.”

In May, FWD Group announced the introduction of FWD HealthyMe, a new health business unit. FWD HealthyMe aims to develop innovative partnerships with healthcare providers and industry leaders and be a trusted proactive health partner to customers in Asia. It builds on the strong foundations provided by FWD’s suite of life insurance, critical illness, and medical offerings.

Dr. Sarah Salvilla, Group Chief Health Officer of FWD Group, said “By working with Roche, we aim to accelerate health insurance innovation in Asia as part of our vision of changing the way people feel about insurance. Roche is a recognized leader in diagnostics, having delivered 29 billion tests last year alone globally, and we’re delighted to partner with them.”

navify® digital solutions from Roche Diagnostics are designed to transform laboratory and clinical data into actionable insights, delivering operational and financial value, and helping to personalize care along each individual healthcare journey.

Lance Little, Managing Director of Roche Diagnostics Asia Pacific, said, “We are delighted to collaborate with FWD Group to develop opportunities for early diagnosis to their customers, leveraging the latest research and technology. Earlier diagnoses lead to better health outcomes and insights that can lead to behavior and lifestyle changes, which can keep a person healthy and out of the hospital. Others might reveal an imminent threat and lead to a life-saving decision.”

The agreement between FWD Group and Roche is expected to be activated progressively in selected FWD markets in the coming months.

Manuel “Jumbing” De Rosas, CEO & President of FWD Philippines, said, “This partnership is a significant step in bringing advanced, diagnostic-driven healthcare solutions to our customers. When the partnership is being activated in the Philippines, we are optimistic it will further elevate our customer care by providing reliable, trustworthy, and accessible health resources to more Filipinos, contributing to nation-building as they celebrate living and build their best future.”

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About FWD Philippines 
FWD Life Insurance Corporation (FWD Philippines) launched its commercial operations in September 2014. Currently, FWD Philippines is number one in customer experience among insurers in the country¹. In just 10 years, FWD Philippines now ranks 3^rd and 4^th in terms of new business annual premium equivalent² and premium income³, respectively.

FWD Philippines is part of FWD Group, a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD Group was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience.

FWD Philippines is regulated by the Insurance Commission of the Philippines and is legally permitted to provide insurance products and services within the country.

For more information, please visit fwd.com.ph. 

¹ Based on KPMG's Global Customer Experience Excellence Report 2023
² www.insurance.gov.ph > Data > Statistics > Life Insurance Companies > 2023 > Based on New Business Annual Premium Equivalent
³ www.insurance.gov.ph > Data > Statistics > Life Insurance Companies > 2023 > Based on Premium Income

Want to get in touch?

Reach FWD here, or visit us at our Head Office.
Contact the Insurance Commission Philippines here.