Customer Protection
Welcome to our Customer Protection page, your one-stop resource for all your support needs.
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FWD Consumer Assistance Management
At FWD Philippines, we are deeply committed to upholding the Financial Consumer Protection Act (FCPA) of the Philippines. We believe in promoting financial inclusion and providing innovative and accessible insurance products that are easy to buy, easy to understand, and easy to claim for every Filipino. Our goal is to empower our customers to build their best future and truly celebrate living, knowing that we are here for them 24/7. For any concerns or inquiries, you can reach us through our website, email, or phone. We are always ready to assist you and ensure that your experience with FWD is seamless and satisfactory.
Our commitment
We promise to handle your concerns with empathy, transparency, and urgency.
Your concern will be handled by our feedback management team and subject matter experts.
Your feedback helps us improve our services and ensures a better experience for all our clients.
We’re here for you 24/7
Contact us directly:
Ask Fi
Our chatbot Fi is trained to help in all kinds of ways, at super speed. Need help? Fi can give you alternative support options.
Visit us at our head office or hubs
FWD Life Insurance Philippines
Regulatory Statement
FWD Philippines is regulated by the Insurance Commission of the Philippines and is legally permitted to provide insurance products and services within the country.
Insurance Commission License
FWD Life Insurance Philippines is registered with the Insurance Commission of the Philippines under license/registration number 2022/21-R.
Security Reminder
FWD will never ask you to divulge information such as user ID, password, one-time PIN and other policy information via email link and text message. If you receive a text message or email asking you to provide any confidential information, do not engage. Immediately report the incident to 02-8888-8388, email customerconnect.ph@fwd.com or via live chat at fwd.com.ph.
Thank you for choosing FWD Life Insurance. Your trust matters to us!
Consumer Assistance Handling Process
At FWD, we handle your concerns with care and empathy. Whether you reach out via live chat, customer connect, email, or chatbot, our dedicated team is here to support you every step of the way.
