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Customer Love
At FWD, we champion our customers. We celebrate you by making sure we give you the best experience you deserve.
Customer appreciation
We thank our customers for choosing to be with FWD in their journey.
Customer love
We are committed to continuously enhance our customer experience and build lasting relationship with them.
Our customers. Our champions.
The first thing that comes to mind is when I got married, so I had to change my name, and my beneficiary, and it was very smooth for me to do that. I think everything was done online. Also, I think you know, the thing with insurance is when you get one, you don’t wanna have to worry about it. You just wanna make sure that you’re making payments on your premiums on time and that’s it. 10 years, I never had a headache, I never had an issue. It’s like they’re there, but they’re not there. I think that’s an excellent plan, when you’re talking about an insurance company. That tells me that they’re doing a good job. ‘Cause I don’t have to worry about anything. If I have questions, I can just send an email or chat, um, so again, that tells me they’re doing a fantastic job.
Here’s what our customers are saying…
Jayson
I would like to commend this customer service for being exceptionally accommodating, highly responsive, incredibly attentive, remarkably empathetic, immensely patient, and thoroughly professional. Her communication is seamless, clear, and always with the customer in mind. Truly an outstanding service.
Rubi
I would like to commend this customer service for being exceptionally accommodating, highly responsive, incredibly attentive, remarkably empathetic, immensely patient, and thoroughly professional. Her communication is seamless, clear, and always with the customer in mind. Truly an outstanding service.
Donna
Your apps are very easy to navigate. I just bought a policy, and it's really convenient as a policyholder to check everything related to my contract. I can also see the option to check my fund value. It's incredible and very transparent. I love it! ❤️
Claims Portal
Get ready for the launch of our Claims Portal – your hassle-free solution for managing insurance claims. We understand that filing a claim often comes during tough times. With our new platform, we’re simplifying and streamlining your claims experience, making it easier for you when it matters most.
Still need help?
We have a range of options for support and help.
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.
