It’s always a good idea to first check that your policy covers the claim. At FWD, you can do this by calling our Customer Connect team on +632 8888 8388, via email or visiting one of our business hubs.
We know that if you’re making a claim, you’re probably already going through a difficult time.
So it’s part of our job to make insurance claims as quick and as easy as possible.
Here are some of the questions you might have and the answers we can give you.
We aim to make decision within 30 working days. If we agree to pay the claim, we'll make the payment within five working days.
Need help?
We have a range of options for support and help.
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