Customer Love

Vivian

I love how you trained your financial advisors as they are so enthusiastic in sharing with me all the great benefits of the product!

Charisma

I like that the person in charge of my account updates me on the steps they will be doing whenever I have a request or transaction.

Carl

Satisfied with how my agent assisted me in processing my insurance application. Easy and the application is fast!

Maryluz

FWD customer PH connect responded quickly in my email with regards to my policy. Thank you for your excellent service!

Ar-j

Our agent is knowledgeable, responsive and made the entire process seamless! Also, the professionalism and expertise made us feel confident in our decision. Highly recommended!

Felipe

I commend the FSC from the branch who offered me this product. She was able to address my needs and offered an affordable insurance. I am considering availing other products next time especially the investement linked!

Jerome

I was extremely satisfied with my recent interaction with my Financial Advisor because he provided clear and insightful guidance tailored to my needs. He's professional, patient, and took the time to explain everything thoroughly, making me feel confident in my financial decisions. His responsiveness and willingness to address all my concerns made the experience smooth and reassuring.

Aiko

Kudos to my advisor for assisting me with my concern. I am a policy holder since 2015 and never heard about ad hoc top up system. Her explanation was very clear and helpful. Thank you again! :)

Marie Fe

I give a credit in hiring a good costumer service person like the one I spoke with. Your 24/7 customer service is a great helping overseas client like me. Please continue your good work!

Edgardo

I think my advisor did a great job in assisting me in my needs. I like her customer service attitude because if something does not seem right, she would check and validate the data further. And on her own initiative, she gave me a feedback. Thank you! Good job!

Cristina

My application is very fast as well as the approval. All the receipt and information is sent thru my email. FWD always keeps me updated by sending information thru email.

Jezelle

My agent was very good in explaining everything. She explained all options available very well. And was not pushy. She have a warm personality that makes it easy to converse anything. Very attentive with all my questions.

Marc

I would like to express my sincere gratitude for the exceptional service I received from my FSC. From start to finish, he were incredibly helpful, professional, and knowledgeable in guiding me through the insurance process. He took the time to thoroughly explain my options and made sure I understood everything before making any decisions. I truly appreciate the effort he put into finding the best coverage for my needs, and his attention to detail made the entire experience seamless and stress-free. It's rare to find such dedication, and I'm grateful to have my FSC. Thank you for your outstanding service!

Rosemarie

What a great experience at Security Bank NEPO Branch. We commend your professional and helpful staff. Superb customer service; we made the right choice! Thanks a lot!

Katrina

The app has improved immensely! I was a former Financial Wealth Planner of FWD and I can say that the app got easier to use and very agent and customer-friendly.

Julian

The staff were so helpful that we didnt find it cumbersome to enroll/apply. No bunch of docs to fill out! Only a few papers were used and all the time the staff were there to guide. Keep it up thanks!

Christine

The financial wealth planners are so patient and assisted me so that my application will be easy and smooth. What I appreciate most is whenever I have queries and concerns, they always respond on time and made sure that I get the assistance I need, that's when I knew I made the right decision when I chose FWD.

Leonora

Great experience! My concerns are addressed immediately!

Edgardo

I think you have a very good staff and financial advisors. My interaction with the FSC is great. She made sure that what I need are complete and she would give me updates on her own initiative.

Flor

I apprecite everything. Thank you for the best customer service from the time I entered the FWD office in Alabang. The guard was courteous. He respectfully asked for my intention of visit and then assisted me to speak to the Branch Executive. The BE kindly listened to my enquiry and did necessary things with pleasant smile and gestures. The communication through emails followed, from processing to notifications and confirmation. Everything was easy and fast actions. Thank you for your great service. Truly appreciate it! God bless you all.

Socrates

Buying a policy at FWD is such a wonderful experience.

Wency

Great experience from knowledgeable agents and staff at FWD. Keep up the valuable and good work you do every day and thank you!

Sarah

My Financial Advisor did his best to explain the benefits clearly and provided options that suited me perfectly. Getting this insurance is truly life-changing!

Arianne

Smooth process in reinstating and paying my policies! Hassle-free! The app also just got so much faster!

Mayumi

The Customer Connect Executive (CCE) of FWD is really helpful in providing assistance. I commend and appreciate his work.

Jayson

I would like to commend this customer service for being exceptionally accommodating, highly responsive, incredibly attentive, remarkably empathetic, immensely patient, and thoroughly professional. Her communication is seamless, clear, and always with the customer in mind. Truly an outstanding service.

Rubi

I would like to commend this customer service for being exceptionally accommodating, highly responsive, incredibly attentive, remarkably empathetic, immensely patient, and thoroughly professional. Her communication is seamless, clear, and always with the customer in mind. Truly an outstanding service.

Donna

Your apps are very easy to navigate. I just bought a policy, and it's really convenient as a policyholder to check everything related to my contract. I can also see the option to check my fund value. It's incredible and very transparent. I love it! ❤️

Ivan

I would like to commend the agents who assisted me throughout my application process. They were very professional, friendly, and knowledgeable in their expertise. This has given me the confidence to trust FWD to support me in my wealth stability journey. Thank you, Ma'am Maricel and Sir Bernard Eclavea!

John

So far, everything has been excellent. It's been a pleasure dealing with them as they explain everything thoroughly, leaving us feeling very satisfied.

Gina

Huge thank to the agent in your mall branch who assisted me and helped me understand the product more. His patience and professionalism are far beyond expected!

Jeffrey

The agent is incredibly friendly and helpful. His explanations are clear and easy to understand, and he consistently goes out of his way to make time for you whenever needed. Kudos to DG for his exceptional service!

Careen

The application process and approval was fast. They also provide convenience by offering easy payment method.

Leah

It was my first time to inquire about my policy and indeed it was a great experience! To be able to speak to such a nice call center agent directly and politely answered my queries. Thank you and keep it up.

Jose

My personal agent was exceptionally accommodating to me. She patiently walked me through all the necessary steps even if it took a while for us to complete the transaction.

Shania

Fast and efficient service! I would like to commend FWD team especially to those who handled my request. Thank you, team!

Erwin

My financial advisor is very helpful and explained everything clearly. She also went out of her way to provide updates on my account and how I can maximize my investment. Kudos to you! Cheers!

Divina Gracia

I was really impressed with the assistance I received from my financial advisor. He provided exceptional support and guidance throughout the process.

Dayanara

I would like to recommend FWD Insurance both as an agent and as a client. The company offers a comprehensive suite of insurance products and services, backed by a strong digital platform and excellent customer support.

Randolf

Thanks for being concerned to your clients. I really appreciate you informing me about my over payment. Good customer service making action ASAP with my concern. More power FWD!

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